Returns & Refunds

Returns for Physical Products

We have a 30-day return policy for eligible physical products. You have 30 days after receiving your item to request a return.

To be eligible, an item must be in the same condition in which it was received, unused and unworn where applicable, with original tags and packaging, and accompanied by proof of purchase.

To request a return, contact theempress@theempresslifestyle.com. If your return is approved, we will provide the correct return instructions and destination. A return shipping label will be provided when applicable. Please do not send an item back before receiving return authorization and instructions.

Beauty, Personal-Care and Other Non-Returnable Items

For hygiene and safety reasons, opened or used beauty, hair-care, skin-care, grooming, cosmetic, and other personal-care products may not be eligible for return. We also do not accept returns of gift cards, hazardous materials, flammable liquids or gases, customized or personalized items, or other products that cannot safely be resold. Sale or clearance items may be final sale when identified as such at the time of purchase.

Damaged, Defective or Incorrect Items

Please inspect your order after delivery and contact us promptly if an item is damaged, defective, or incorrect. We will review the issue and work with you on an appropriate resolution.

Digital Products

Digital downloads and other immediately accessible digital products are generally final sale once access has been delivered. If you are charged twice, receive an inaccessible or corrupted file, or experience a delivery problem that we cannot resolve, contact us so we can review the order. Nothing on this page limits rights that cannot be waived under applicable law.

Exchanges

If an eligible physical item needs to be exchanged, the fastest process is generally to complete the approved return and place a new order for the replacement item.

Refunds

When a return is received and inspected, we will notify you whether the refund is approved. Approved refunds are issued to the original payment method. Please allow time for your bank or card provider to post the credit after Shopify processes it.